Privacy Policy

Welcome to WellnessMAP. We are committed to protecting your privacy and ensuring you have complete control over your personal and wellness data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website ("Site") or use our native mobile application ("App") (Site and App collectively as "Services"). For information specifically about how we collect and use your consumer health data, please see our Consumer Health Data Privacy Notice.

If after reviewing this Privacy Policy you do not agree with our policies and practices, please discontinue your visit to our Site and do not use our Services. By visiting our Site and using our Services, including through submitting information through a Site, you acknowledge and agree that we may process your Personal Data as described in this Privacy Policy.

If you have any questions about this Privacy Policy, you can always contact us at privacy@wellnessmap.ai.

Purpose of the App

WellnessMAP is a health tracker and education platform. It is for educational and informational purposes only. The app displays self-reported user experiences for informational purposes only.

The app does not diagnose, treat, cure, prevent, or recommend interventions for any condition. Nothing presented should be interpreted as medical advice.

Voluntary Participation

Your participation is entirely voluntary. You are free to stop at any time. You are not required to complete the assessment or any part of the app. You will not be paid. This app is not part of any medical care or treatment.

1. Information We Collect

We only collect information necessary to provide and improve our core services. This includes:

• Account Information: If you sign up for our services, you will be asked to register an account. We collect your identifiers (your name and email address) and basic account credentials such as a password.
• Wellness and Habit Data: Through our survey, we collect data you voluntarily provide regarding your health and daily habits (e.g., sleep duration, meal timing, stress levels, light exposure, health conditions, and physical and mental health status and symptoms). This may also include any audio recordings or images you upload as you respond to the health survey.
• Chat and Communication Data: Your conversations with the health education assistant, including any images you attach, as well as your communications with us.
• Health Tracking Data: Daily tracking entries you log for the lifestyle areas you are exploring.
• Session Data: IP address and device information are recorded when you sign in for security and session management.
• Usage Analytics: We automatically collect standard diagnostic and usage information (such as crash logs and interaction metrics) to ensure our application functions correctly. Usage Data does not reveal your specific identity.

Tracking Technologies

We use HTTP-only session cookies for authentication. A cookie is a piece of data contained in a very small text file that is stored in your browser or elsewhere on your hard drive. Session cookies disappear from your device or browser when you turn off your device or end the session.

We use the PostHog analytics SDK to automatically collect anonymous device ID, operating system type, app version, app lifecycle events, and navigation information such as screen views. We also track events, including authentication events, feature events such as those about survey progress, health plan, daily tracking, data management, chats, profile management, and application errors. We also use Azure Monitor for server-side infrastructure monitoring.

Do Not Track Signals

We do not currently process or respond to "Do Not Track" signals.

2. Information We Do Not Collect

• We do not collect your precise location (GPS) or geolocation data.
• We do not collect advertising identifiers or track you across other apps.
• We do not connect to, read from, or write to Apple HealthKit, Google Health Connect, or any other third-party health platform.

3. Purposes of Data Collection

We use or process your Personal Data for a variety of reasons, depending on how you interact with our Services, including:

• To create, authenticate, and manage user accounts.
• To provide and deliver our services, including AI-powered health education insights.
• To communicate administrative information to users.
• To respond to user inquiries or to provide support.
• To administer and improve our Services and internal operations.
• To respond to legal process or to enforce or defend our legal rights and interests.
• To comply with judicial orders or regulatory requirements.

We will use your Personal Data for the purposes for which we collected it. If we need to use your Personal Data for another purpose, we will notify you to either get your consent or to explain the legal basis that allows us to do so.

4. No Third-Party App Integrations

WellnessMAP operates as a completely closed and standalone ecosystem. We do not connect to, read from, or write to any third-party health platforms or APIs, including but not limited to Apple HealthKit or Google Health Connect. Your wellness data is generated and maintained exclusively within our application.

5. Disclosing Your Personal Data

Your trust is paramount. We do not sell, rent, trade, or share your personal or wellness data with any unrelated third parties, advertising networks, or data brokers for any undisclosed purposes or their own purposes. Your data is not shared with insurance companies.

We may disclose your Personal Data to a third party for a business purpose. When we do so, such as when our service providers need to process your Personal Data to perform services on our behalf, we enter into a contract with the third party recipient that describes the purpose and requires them to both keep that Personal Data confidential and not use it for any purpose except performing the services under the contract.

We may disclose your Personal Data to the following categories of third parties:

• Infrastructure Providers: We utilize trusted, secure cloud service providers (e.g., Cloudflare, Microsoft Azure) strictly for hosting and database infrastructure.
• Service Providers: We utilize service providers for data analytics (e.g., PostHog), food image nutrition analysis (e.g., Passio), AI models and chat processing (e.g., Azure OpenAI), user authentication, and push notifications. We also engage auditors, advisors, and other professional consultants.
• Legal Compliance: We may disclose information to government entities, including judicial and regulatory authorities or law enforcement authorities, or other organizations only if strictly required by a valid legal subpoena or court order.
• Parties Involved in Legal Proceedings: We may disclose information if it is necessary for us to enforce or defend our rights in adversarial or regulatory proceedings.
• Business Successors: Successors or potential successors to all or part of our business.
• With Your Consent: Any third party if you have consented or directed us to do so.

We reserve the right to disclose any de-identified or aggregated information about users, which does not include personal data, with third parties.

6. Data Retention

We keep your Personal Data for as long as reasonably necessary to fulfil the purposes for which it was collected. We may retain your Personal Data as long as your user account remains open. Authentication session data is deleted no later than seven (7) days after the session.

For certain types of information, we may need to retain it for a longer period of time to meet applicable legal, regulatory, accounting, and auditing or reporting requirements. We may also retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe that there is a prospect of litigation concerning our relationship.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes by other means, as well as applicable legal, regulatory, accounting, or other obligations.

7. Data Storage, Processing and Account Deletion

Your data is stored and processed securely in the United States. By using WellnessMAP, you consent to the processing and hosting of your data in the U.S. in accordance with the applicable laws of the State of Florida.

• In-App Deletion: You can permanently delete your account and all associated personal and wellness data directly within the WellnessMAP app by navigating to Settings > Account > Delete Account. You can also delete your survey responses, chat history, or health tracking data individually through the app's settings.
• Email Deletion Request: You may also request complete data deletion by emailing privacy@wellnessmap.ai with the subject line "Account Deletion Request." We will process these requests within 14 days.

Once a deletion request is executed, your data is permanently removed from our active databases and may not be recovered.

8. User Consent and Opt-Out

We ask for your affirmative opt-in consent prior to collecting your personal data. You may always withdraw your consent and exercise your right to opt-out of information collection (see the section on exercising your consumer rights below). Our Services also give you the tools to control what data is collected or stored by us, including the ability to delete your survey responses, your chat history, images that you submitted, and your account.

Please note that if you choose not to provide your personal or wellness data, we may not be able to provide all of our services to you.

9. Security

To protect the security and integrity of your personal data, we have implemented appropriate and reasonable technical and organizational security measures. For example, we employ encryption technologies to protect data in transit and at rest.

You also play an important role in keeping your information safe. Use a strong password. Do not share your login credentials with someone else. Public Wi-Fi is notoriously insecure, so you should only access the Site and use the Services within a secure environment.

Despite our efforts to safeguard your information, no information transmission over the Internet or electronic storage technology is completely secure, so we cannot guarantee that unauthorized third parties will not be able to defeat our security measures and improperly access, steal, or modify your information.

10. Age and Eligibility

WellnessMAP is designed for adults who are at least 18 years of age and reside in the United States. By using the app, you represent and warrant that you meet these requirements.

Our application and website are not intended for, nor do we knowingly collect personal data from, individuals under the age of 18. If we become aware that we have collected personal information from someone under 18, we will take immediate steps to delete that information. If you believe that we may have any Personal Data from someone under 18, please contact us at privacy@wellnessmap.ai.

11. Links to Other Sites

From time to time, we may provide links to other websites for your convenience. Our inclusion of these links does not mean that we endorse that business, website, or its contents. Once you leave our Services or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms of Use. We have no control over, do not review, and cannot be responsible for these third-party websites or their content. We encourage you to read their privacy statements so that you are aware of their privacy practices.

12. Disclaimers

WellnessMAP is a health tracker and education platform. We are not a medical provider.

The data shown in the app are observational and were not collected under controlled or experimental conditions. No cause-and-effect relationships can be established. Reported experiences may be influenced by reporting bias, self-selection, or multiple unrelated factors.

Groupings such as "users in this group" are based on shared reported characteristics and are descriptive only. They do not predict outcomes for any individual.

Any mention of lifestyle areas alongside reported experiences does not mean that any food, supplement, or lifestyle factor is effective for any condition.

Statements presented in this app have not been evaluated by the Food and Drug Administration.

The information and insights provided by our platform are for educational and informational purposes only and should not replace professional medical advice, diagnosis, or treatment. Always consult your healthcare provider before making changes to your health routine.

13. Risks and Benefits

Risks: Some people may feel discomfort or confusion when viewing health-related content. If the app detects high-risk content, it will interrupt and display emergency contact information.

Benefits: Some users may find it interesting or helpful to see what others with similar concerns reported. This is not guaranteed, and no clinical benefit is implied.

14. Consumer Privacy Rights

You always have the right to opt-out of our processing your personal data by deleting categories of data or deleting your account.

In addition, depending on your state of residence in the United States, you may have certain additional privacy rights.

California

California's Shine the Light law gives California residents with an established business relationship with us the right to request information once a year about sharing their Personal Data with third parties for the third parties' direct marketing purposes. We do not share the Personal Data of our users with third parties for their direct marketing purposes. California residents may contact us using the contact information below to request more information.

Washington

If you are a Washington state resident, the My Health My Data Act gives you the following rights over your consumer health information that you provide to us:

• Right to access the information that we collect or process about you, and a list of all third parties with whom we have shared or sold your consumer health data.
• Right to withdraw consent from our collection and/or sharing of your consumer health data, and to revoke your written authorization for data sales if you had given such consent.
• Right to delete consumer health data and request any third parties with whom we have shared consumer health data to also delete such data.
• If we decline to act on your request, a right to appeal that refusal.

Nevada

If you are a Nevada resident, Nevada's Consumer Health Data Law gives you the following rights over your consumer health information that you provide to us:

• Right to know if we are collecting, sharing, or selling your consumer health data.
• Right to receive a list of all third parties with whom we have shared or sold your consumer health data and to receive a copy of any written authorization for any sale of consumer health data.
• Right to request deletion of your consumer health data.
• Right to withdraw consent/authorization and request that we stop collecting, sharing, or selling your consumer health data.
• If we decline to act on your request, a right to appeal that refusal.

Exercising Your Privacy Rights

You may submit a request to exercise your privacy rights by emailing us at privacy@wellnessmap.ai with "Privacy Rights Request" in the subject line, or by calling us at 1-800-816-8184.

We will need to verify your identity to a reasonable degree of certainty before acting on your request. We may therefore ask you to provide identifying information which you have previously provided to us that we can use to match against our records. We may also require you to submit a signed declaration under penalty of perjury stating you are the individual whose Personal Data is subject to the request. We may not be able to respond to your request if you decline to provide the verifying details or if any of the details are incorrect.

In general, we will respond to your request within forty-five (45) days. If necessary, we may extend the time to respond by a further forty-five (45) days. If for any reason we decide to decline to respond to your request, we will notify you and provide our explanation and any appeal process that may be available to you.

15. Privacy Policy Updates

We reserve the right to amend this Privacy Policy at our discretion and at any time, at which point we will update the Privacy Policy's effective date. Your continued use of our Services following any posted updates constitutes your acceptance of such changes. If we materially change the way we collect, use, or disclose your Personal Data, we will post a notice on the Site and will ask you for your opt-in consent again.

If you object to any of the changes to our Privacy Policy, you must stop using our Services.

16. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@wellnessmap.ai
Phone: 1-800-816-8184
Website: wellnessmap.ai
Mailing Address: 912 Drew St. Suite 203-13, Clearwater, FL 33755

For general support, visit our Support page.

Consumer Health Data Privacy Notice

For information about how we collect, retain, use, and disclose Consumer Health Data for residents of Washington and Nevada, please see our Consumer Health Data Privacy Notice.

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